Privacy Policy
A.U.T.O. Collision | Effective Date: October 30, 2026
A.U.T.O. Collision (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit www.autocollisionutah.com, contact us, request an estimate, schedule an appointment, or use our collision repair services. By using our website, you acknowledge the practices described here. Where applicable law requires consent, we seek it separately.
1. Information We Collect
Personal and contact information: name, email, telephone number, mailing or billing address when needed, and information submitted through forms.
Vehicle and repair information: vehicle year, make, model, VIN, damage descriptions and photos, repair history, requested services, warranty information, and appointment details.
Insurance and payment information: insurer, claim number, deductible, repair authorization, billing and payment records. Third-party payment or financing providers may handle related applications.
Automatically collected information: IP address, device and browser information, operating system, visited pages, referral sources, approximate location, and cookies or similar identifiers, depending on enabled technologies.
2. How We Collect Information
We collect information when you submit contact or estimate forms, upload photos or documents, schedule appointments, call, text, email or visit us, authorize repairs, seek insurance assistance, or interact with website technologies. We may also receive relevant information from insurers, payment providers, financing companies, or service partners in connection with authorized services.
3. How We Use Your Information
-
Respond to inquiries, prepare estimates, inspect vehicles, schedule appointments, and perform repairs.
-
Communicate repair progress, coordinate insurance claims, towing or rental services, and manage warranty records.
-
Process invoices and payments, maintain business records, improve website performance, and protect against fraud.
-
Comply with legal obligations and send marketing communications only as permitted by law and applicable consent requirements.
We will provide appropriate notice or obtain consent when required before using information for materially unrelated purposes.
4. Cookies and Website Analytics
Our website may use cookies or similar technologies for essential functionality, preferences, analytics, and advertising measurement. These may collect device and usage information. Manage cookies through your browser or available website preference tools. See our separate Cookie Policy for additional details.
5. How We Share Information
We may disclose relevant information to insurance providers, hosting and technology vendors, payment or financing providers, towing or rental providers, professional advisers, government authorities where legally required, and parties to a legitimate business transfer, subject to applicable safeguards.
We do not sell customer contact information for monetary compensation as part of our ordinary repair services. Certain analytics or advertising technologies, if used, may be considered “sale,” “sharing,” or targeted advertising under some privacy laws; applicable notices and choices will be provided where required.
6. Third-Party Websites and Services
Links to financing services, insurers, social platforms, and other external sites may lead to independent providers with their own privacy policies. We do not control their separate practices; please review their policies before submitting information.
7. Data Retention
We retain information for as long as reasonably necessary to provide services, keep repair and warranty records, satisfy tax and accounting duties, resolve disputes, comply with law, and protect legitimate interests. Retention varies by record type. When no longer needed, information is deleted, anonymized, or securely disposed of as appropriate.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information, including access restrictions and appropriate service providers. No system is completely secure. Please avoid sending passwords or unnecessary sensitive financial details through general contact forms.
9. Your Privacy Rights and Choices
Depending on your location and applicable law, you may be entitled to access, correct, delete, or obtain certain personal information, opt out of certain marketing or tracking, or exercise other statutory rights. Rights may be subject to eligibility, verification, and exceptions. Contact us using the details below; we will respond as required by applicable law.
10. Marketing Communications and Text Messages
We may call, email, or text about estimates, appointments, repair updates, or related services. Marketing messages are sent only where legally permitted and with required consent. You can unsubscribe from promotional emails or reply STOP to supported promotional texts. Marketing-text consent is not a condition of purchasing repairs. Service-related communications may continue where permitted.
11. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect their personal information online without required parental consent. If we learn that we have done so, we will take reasonable steps to delete it. Parents or guardians may contact us with concerns.
12. Do Not Track and Browser Privacy Signals
Our response to browser Do Not Track settings depends on our platform and technologies. We will honor qualifying opt-out preference signals when required by applicable law. Browser settings and website cookie controls may offer additional choices.
13. State Privacy Rights
Some U.S. state privacy laws provide rights to access, correct, delete, or obtain data, or to opt out of certain sales, targeted advertising, or profiling. Such rights apply only where the law covers our business and processing. Utah’s Consumer Privacy Act and other laws may impose obligations when statutory thresholds are met. We will provide required notices and procedures and will not unlawfully discriminate for exercising applicable rights.
14. International Website Visitors
We operate in the United States and primarily serve Utah customers. Information from visitors elsewhere may be processed in the United States or locations used by our providers. Where international privacy laws apply, we will take appropriate compliance measures.
15. Changes to This Privacy Policy
We may revise this policy as our practices, technology, or legal obligations change. Updates will appear on our website with a revised effective date. We will provide additional notice or seek consent where required.
16. Contact Us
A.U.T.O. Collision
215 West 9210 South
Sandy, Utah 84070
Phone: 801-568-0305
Email: chris@autocollisionutah.com
Website: https://www.autocollisionutah.com
Business Hours: Monday–Friday, 8:00 AM–5:30 PM
A.U.T.O. Collision is committed to handling customer information responsibly throughout the repair process.